Tuesday, February 4, 2020

The background, profile of the study & statement of the problem. Based Research Proposal

The background, profile of the study & statement of the problem. Based on my last project which was - Research Proposal Example The interventions come as a way of enforcing tobacco control strategy and when implemented they either lower or raise sales revenue for tobacco products marketing companies (Bump at al. 5). They come in form of increased tax rates on cigarette, increased competition, local or federal regulations on advertisements and sales, economic restrains, and technology standards (Suttle, 1). Others like increased tax on tobacco products work to raise revenue, correct externalities as well as regulate use of tobacco products (Who, 55). However, the intervention does not make the company less ambitious to increase sales revenue. It makes the company work harder to overcome all the handles in the most efficient way possible. The Company has increased its advertisement strategies, which has increased the company’s income level and foreign exchange in the Kenyan economy (Laikwan, 111). This makes the above-identified factors to require a research on how they affect sales revenue in cigarette marketing companies with BAT as the case study. According to Chacha (1), BAT is one of the greatest contributors to national economy through increases employment rates, income levels and earning the country foreign exchange. This has been made possible due to the different factors that BAT has had to put in place despite the many challenges it has had to pass. Among the factors are increased advertisements, maintaining the brand name and abiding by set regulations to ensure they remain in the market. These together with some of the intervention factors mentioned above affects BAT’s sales revenue in the country either positively or negatively. There is therefore a great need for an investigation on how each identified factor affects BAT’s sales revenue as a cigarette marketing company. BAT like any other cigarette marketing company has been faced with so many huddles and yet it has managed to maintain high-income

Monday, January 27, 2020

Reflective essay relating to a patient with COPD

Reflective essay relating to a patient with COPD INTRODUCTION: The purpose of this essay is to adopt Rolfe, Freshwater and Jasper (2001) model of reflection in reflecting upon my experience in practice placement while caring for a patient with a long term condition. This model will help to identify the learning needs and how it may be achieved. To maintain confidentiality in this essay with respect to the NMC code of conduct, I will be keeping the patient’s information anonymous, thus will be referred to as Elizabeth. Reflection is an important element of learning (Arbel, 2009). John and Freshwater (2005) defined reflection as assessing previous experience to develop tacit and intuitive knowledge. Rolfe et al (2001) model of reflection propose a framework that uses Borton’s (1970) developmental model. Pryce (2002) explains that, this model is a simplistic cycle that is based upon three sample questions to reflect on a situation: What? So what? Now what? Hence, it is vital that student nurses reflect regularly so as to improve their practice, knowledge, skills and behaviour to care for their patients to the best of their ability. Ultimately, Botten (2012) stresses the importance of reflection for student nurses, as it enriches their clinical learning, enabling them to learn more about themselves and the way they practice. WHAT I met Elizabeth during my previous practice placement at the surgical ward, she is 70 years old and was diagnosed with severe chronic bronchitis approximately 8 years ago. She was admitted to the ward due to acute exacerbation of chronic obstructive pulmonary disease (COPD). According to Kauffman (2014), bronchitis is the Inflammation of the bronchi associated with partial obstruction of the bronchi by secretions or constriction. Chronic bronchitis is also included under the umbrella of COPD (Jindal Vijayan, 2011). In regards to NICE (2010), about 3 million people have COPD in the UK, 900,000 have diagnosed COPD and an estimated 2 million people have COPD which remains undiagnosed. Also, according to department of health (2010) COPD mainly affect people aged over 45 with a history of smoking. SO WHAT Elizabeth stated that she was experiencing progressive dyspnea and increased cough. McCann (2007) stated, with chronic bronchitis, increased accessory use of muscles may be chronic and is preceded by a productive cough, sputum production and shortness of breath. At the time of assessment during admission, Elizabeth reported that she has been unable to care for herself and has difficulty managing her daily activities as she lives alone. Elizabeth’s personal hygiene appeared to have deteriorated and she was only able to speak in short sentences. Elizabeth’s personal hygiene was deteriorating as a result of her inability to self-care. According to Field Smith (2008), hygiene is fundamental for all people. The nurses used Roper et al (2001) and Orem (1991) nursing models in meeting Elizabeth hygiene needs. In addition to Field Smith (2008), it is stated that, this nursing models helps patients to achieve the activities associated with their daily life independently. Following the care plan, the nurse assessed Elizabeth’s hygiene needs, taking into consideration any deficit that may affect her ability to care for herself. The nurse made sure that appropriate personal hygiene care including washing, oral care, hair care, mouth care and nail care was provided and this was discussed with Elizabeth in order to ensure her needs are fully met by protecting her right to privacy and personal choice. DOH (2003), states that personal hygiene is the physical act of cleansing the body to ensure that the skin, hair and nails are maintained in optimum condition. Dingwall (2010) also suggested that assisting patient in meeting their hygiene needs as well as helping them can develop a nurse-patient relationship and allow a skilled practitioner to assess how the patient is improving mentally and physically. Due to the exacerbations, she had problems eating and swallowing, hence, simple routine nutritional screening was performed using a validated nutritional screening tool such as Malnutrition universal screening tool (MUST). According to Rice (2006) nutritional support is a vital part of nursing care because many patients with COPD are malnourished. This nutrition screening was carried out so that changes in her weight can be identified immediately and dietary changes can be started to improve her nutritional status as soon as possible. Specific dietary advice and support as well as general advice for meal planning were reinforced. Nazarko (2002) emphasised that, nutritional status is crucial to patient’s state of health. Referral to dietician and speech and language therapists was made to optimise her nutritional status, and assess and treat her swallowing difficulties. According Evans (2012), swallowing difficulties can make patient’s eating and drinking difficult and c an often result in patients losing weight if no adequate support is given. Hence, Adjustment of food flavour, texture, density and temperature was made to help minimize dysphasia. Any liquid given such as water or ensure was thickened as they are difficult for the tongue to control and can easily splash into the trachea (Weetch, 2001). Due to concerns regarding Elizabeth inability to carry out daily activities safely without risk of falls or accidents, which may result detrimental effect upon her health and quality of life, referral to the following members of multi-disciplinary team was made for further assessment to assist with her daily activities of living that may enable her to continue to live within her home safely. These members of multi-disciplinary team included; social services, physiotherapist, occupational therapist, social workers and age concern. According to Karen Aidin (2011), Dyspnea causes many patients with COPD to withdraw from day-to-day activities and hobbies. Referral to rehabilitation services was considered to improve her breathing, oxygenation and endurance (NICE, 2006). Home care aide services were considered to assist Elizabeth with her activities of daily living care. Rice (2006) suggested, in planning care, it will be crucial to determine what activities of daily living the patient c an perform. NOW WHAT In becoming an efficient nurse, there are some areas of improvement that needs to be considered for future practice such as; understanding more about activities of daily living for COPD patients, having more knowledge on assessment discharge, how they are done, package of care for COPD patients. These learning needs will be achieved through working closely within the multi-disciplinary team. According to Nehring Lashley (2010), working within multi-disciplinary will give the student opportunity to enhance their professional skills and knowledge of patient’s care. Also, reading more about COPD exacerbation will enable the student to recognise a patient having exacerbation if it re-occurs in future practice, knowing how to manage their condition effectively, hence, providing high quality care. CONCLUSION COPD is a debilitating illness which causes patient’s emotional, social, psychological and physical distress due to the impact on daily living. This reflective essay has helped the student acknowledge the importance of reflection within practice as it allows professionals to convey thoughts of how they can improve on their practice to enhance effective delivery of care.

Sunday, January 19, 2020

Ethical Decisions

Chapter 6 Ethics Issue Brenton T. Percell BUS323 Commercial Law Salem University In your opinion, was it ethical for Mr. Trump to broadcast this type of information to the public? When making an ethical decision, the following questions should be asked is it a utilitarian decision approach, deontological approach or virtue ethical approach. The utilitarian decision meaning was the firing for the greater good for the mass of people? No. Was it a deontological decision based on, treat others how one would want to be treated, No. The last philosophical reasoning being virtue decision. Virtue decisions are defined to be genuine and honest and should be handled in that manner is a public relation leader. When decisions are made with virtue in mind, all decisions should be made ethically to ensure honesty is conserved. (Bennett-Alexander & Harrison, 2012, pg16-18) (Media, 2018) With the above steps in understanding an ethics decision defined in my opinion the manner that Mr. Trump chose to terminate his employment with Mrs. Carolyn Kepcher, publicly on his BLOG, stating,† She loved her fame, and she loved celebrity Apprentice, and it was affecting her work.† was unethical. If this was the case was it any progressive action to make Mrs. Kepcher aware of her performance or was she just terminated? These are grounds of termination depending on a contract agreement, state laws (at- will). The action that makes this judgment unethical is the hiring of his daughter proceeding after the termination of Mrs. Carolyn Kepcher. (Bennett-Alexander & Harrison, 2012, Pg154) In your opinion, where should we, as a society, draw our (1) legal and (2) ethical lines regarding the type of information shared in this context? [Please keep in mind, for a variety of reasons, an ethical behavior may require more restrictions and restraint on actors than one would want to codify in law.] The legal implication in this situation cannot be made soundly due to the unknown variables such as contract, state that contract was signed legally no laws were broken, Mr. Trump was on his account that solely reflects on himself and his brand. Which is within his right, freedom of speech. The reasoning for the termination may not be the best or ethically sound but it is a reason. In my opinion, it is more of an ethical/ moral issue rather than a legal issue. No-one rights were violated during the firing of Mrs, Kepcher. ReferencesBennett. (2012). The Legal, Ethical & Regulatory Enviorn of Business in a Diverse Society. [VitalSource]. Retrieved from https://online.vitalsource.com/#/books/1259582132/Media, W. (2018). Ethical Theories. Retrieved from https://pagecentertraining.psu.edu/public-relations-ethics/introduction-to-public-relations-ethics/lesson-1/ethical-theories/

Saturday, January 11, 2020

The Alchemist Mood

Besides language, techniques to convey purpose in the alchemis: Through concrete diction and imagery, Paulo Coelho exhibits his purpose in writing the Alchemist and supplies an ambience in which the readers are prompted to learn and evaluate their own relationships, dreams, feel hope and ambition. Since the novel has a very serene tone, Coelho uses dictation to add interest to the novel. When a reader can visualize a situation, they can more easily relate to it by connecting memories that they have to those Santiago is experiencing in the novel.Coelho uses concrete dictation by showing a situation instead of just telling it to the readers. In order to do this he has to use very descriptive language. Once the reader can picture Santiago’s emotions, they are free to interpret the lessons taught into their own circumstances. In Coelho’s novel, the setting has a lot to do with the emotions and lessons learned. Santiago achieves his personal legend of discovering who he is t hrough the desert and acceptance of his conditions.The way that Coelho teaches his lessons to Santiago and the readers is by connecting them to forces of nature. â€Å"Treasure is uncovered by the force of flowing water, and it is buried by the same currents. †(p. 24). The readers are comfortable with the thought of nature and can connect the lessons by picturing something that they are familiar with. Imagery and symbolism are highly connected in the Alchemist. Coelho uses a desert to represent the mind of Santiago.On his travels through the desert, he is given peace and quiet to think about his own life; to meditate. As the readers progress in his adventure with him, they learn things about Santiago as he learns them. This is because Coelho uses dictation and imagery to help the readers and Santiago visualize themselves in relatable situations and uses the techniques to create a tranquil mood in his book, The Alchemist.

Friday, January 3, 2020

A Report On The Seminar On Reading And Writing Is Made Me...

The Blugold Seminar in Critial Reading and Writing has made me a better writer, and reader for that matter, without question. At the beginning of the year, I was not very excited about taking this class. I had written many papers in high school, why do I need a specific class for doing the exact same thing; however, I could not have been more wrong. This class has taught me many writing skills, as well as enhanced my current writing skills, that I will be able to continue to use throughout my writing life. The first skill that was brought to my attention that I was able to refocus on was the ability to participate ethically and responsibly in the inquiry and research process. Begin able to research an argument, claim, or fact ethically and responsible was somewhat of a â€Å"shock† for me. One of our first assignments of the year, â€Å"The Milwaukee Experiment† tackled the issue of unethical labels used in today’s society. The reason that I started off strugglin g with this concept was because I grew up in a small town, went to a small high school, and did not really experience much diversity there. I would say that ninety-nine percent of the population was Caucasian throughout my town, and because of that we didn’t have to â€Å"worry about† being politically correct in racial, cultural, or sexual terms. â€Å"The Milwaukee Experiment† taught quickly to be politically correct when in reference to someone’s race, especially in an academic setting. The main example for this would be me usingShow MoreRelatedMy First Year Seminar ( Wifys )900 Words   |  4 Pagesgrade school teachers made me write about my day to day life and learn small grammar like the period, comma and how to spell words correctly while in high school being taught stronger links in writing for example run on and fragments. Remembering how I always slayed all the essays given to me, but they never inspired creativity because everything had to be structured in a certain way. Apart from the lack of creativity in high school, my teachers would say I was fine with my writings, even though I feltRead MoreThe Reflective Essay My Writing Essay1598 Words   |  7 PagesReflective Essay When I was a child, writing was one of my favorite hobbies, so I used to spend many hours to write in my daily journals. However, when I came to America, I felt more difficult to write and express my thoughts in English because I did not know much vocabularies and lacking grammatical knowledge. Then, I decided to go back to school to improve my writing skills because I recognize the significant of writing in my everyday lives. As a college student, my writing are about different types ofRead MoreMy Writing : The Reflective Essay Essay1666 Words   |  7 PagesThe Reflective Essay Writing has been one of my favorite hobbies since I was in high school, so I used to spend many hours to writing in my daily journals in Vietnamese. However, when I came to America, I felt more difficult to write and express my thoughts in English because I did not know much vocabularies and lacking grammatical knowledge. Then, I decided to go back to school to improve my writing skills because I recognize the significance of writing in my everyday lives. As a college studentRead MoreResearch Methodology16940 Words   |  68 Pagesis a fundamentally important question. No person would like to do research unless there are some motivating factors. 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The decade inculcated the bulk of the learning I possess today. There after I joined .a.b.c†¦. college Barnala and did my graduation with Commerce. Completing my graduation I came through certain phases which led me to pursue management at PG level. Looking at the trend in the market, where there is a great competition in the economy, every qualified person dreams to pursue his career in the business, since it is one of the areas seeing unprecedent growth. SoRead MoreSupporting the Development of English Literacy in English Language Learners22851 Words   |  92 PagesAssociates Report No. 61 February 2003 This report was published by the Center for Research on the Education of Students Placed At Risk (CRESPAR), a national research and development center supported by a grant (No. R-117-D40005) from the Office of Educational Research and Improvement (OERI), U.S. Department of Education. The content or opinions expressed herein do not necessarily reflect the views of the Department of Education or any other agency of the U.S. Government. Reports are availableRead MoreStrategic Management and Michael Porter: a Postmodern Reading7507 Words   |  31 PagesManagement and Michael Porter: a postmodern reading by: Toby Harfield It is an important and popular fact that things are not always what they seem. Hitchhikers’s Guide to the Galaxy Douglas Adams Introduction This article is located within a postmodern sensibility of exploration and play (Bauman 1992; Rorty 1989). I do not attempt to deconstruct (Linstead 1995; Cooper 1989; Derrida 1978), but merely to explore the possiblilty of a radical new reading of Michael E Porter. Is Porter postmodernRead MoreEssay about Irp Manual8334 Words   |  34 Pagesindividual research project as a partial fulfillment of its qualification. The process towards developing this individual research project began in your first year of study and continued in subsequent years. Essential skills have been learned in the reading and writing assignment, and the module assignments, and were brought together in the third year of study when you had to undertake a research project as a project team. I would like you to consider the unique qualities of the final individual researchRead MoreLangston Hughes Research Paper25309 Words   |  102 Pagesnot ashamed of being a black American. He had already written poems celebrating his heritage. He felt connected to the oppressed brown people of the world and hated his father for mistreating his Mexican employees. Witnessing his fathers tyranny made Langston sick enough to require hospitalization. By the end of the summer, Langston was glad to return to school in the United States. On the journey to his mothers house in Cleveland, Ohio, he recognized he was back in his native land when a white

Wednesday, December 25, 2019

The Influence of The Impressionist Era Essay - 1015 Words

The Influence of The Impressionist Era Impressionism, one of the later eras in classical music composition. An era where emotions are expressed vividly while still following musical structure, where music caused much political controversy, and where France became known for its musical talent. In this essay you will read of how impressionism set a lasting mark in musical and national histories, and how it influenced modern music as we know it. The Impressionist Era all started with Claude Debussy, being tired of the formed classical structure, and the romantic informality. Of all of the musicians who ever lived Debussy (1862-1918) was known for his originality and adventurous style. His influences soon spread throughout the†¦show more content†¦There was now more freedom in the rhythms, and symphonic style. Harmonies tended to overpower the melody, and chord progressions evolved. Impressionism was really a mix of romantic and classical concepts, mixing together the best qualities. That is why in Debussys works you can sense an empowering emotion or tone, while still knowing that the piece is structured, and formed to composition rules. In the Impressionist Era a new principle in composition was founded: A musical piece is not measured in greatness by its duration, its volume, the compelling rhythm, or its deep tone; but by its beauty and its idea. The Impressionist Era doesnt only apply to the musical arts. The impressionist movement continued into literature, art, architecture, and dance. In fact, many composers used to use other impressionist art or literature to inspire their works. The era was known for the swapping of arts in which a poem would progress into a painting, and the painting into a musical masterpiece. This concept took a fair amount of time before prestigious schools of the arts agreed to the practice; however the public loved how tone and description could be translated between the arts. Some of the eras most reputed masterpieces are: Five Orchestral Pieces - Arnold Schoenberg, The Rite of Spring - Igor Stravinsky, Jeux - Claude Debussy, La Mer - Claude Debussy, and Clair de Lune - Claude Debussy. These pieces all became widely known and loved by theShow MoreRelatedVincent Van Gogh s Influence On The Post Impressionist Era1949 Words   |  8 Pagespainter born in 1853 and he was a part of the Post-Impressionist period of art. Most of van Gogh’s painting can be considered a biographical approach as his paintings are events he experienced through his life which he wants to recreate. Van Gogh used colours and forms to convey what he felt about the things he painted and what he wished others to feel (Gombrich, 1995, p. 548). Vincent van Gogh had an incredible influence on the Post-Impressionist era and how art is perceived now. He utilized new elementsRead MoreA Brief Note On Impressionism And Post Impressionism958 Words   |  4 Pageswere taking place which gave rise to Impressionism. For example, industrial expansion gave artist further access to synthetic chemical pigments, which was developed by modern science to replace old-fashioned organic pigments (Hamme rstingl, 1998). Impressionist artists had a very firm understanding of optical mixing, color theory, etc., which created astonishing vivid colors. The artists also captured transitory atmospheric effects in their painting. The artists from the Impressionism period were againstRead MoreIwt1 Task 1 Wgu Essay1294 Words   |  6 Pageslight and beauty of natures. These artists were against painting a picture of moral messages, as the artists of past they mostly painted in studio. Impressionist had very firm understating of color theory, optics, nature of light, and optical mixing (created much more vivid colors in the eyes of the viewers). The invention of photography had profound influence on the artist of the day, the way they handle perspective in the relationship between subject matters in space. The invention of photography essentiallyRead MoreDancers in the Green Room863 Words   |  4 Pagestechnique. I would try to see the mood that the art was conveying. So began my great j ourney. A painting that I did enjoy was The Last Supper by Jean-Baptiste de Cham-paigne. It was intriguing to find that the artist had a strong ancient Roman influence in his rendition of the event. Another painting I also enjoyed how dramatic Peter Paul Reubens made The Meeting of David and Abigail. I could really see the difference be-tween David’s aggressive army meeting with Abigail and her humble servantsRead More Monet Vs. Degas: Impressionist Aesthetics Essay1037 Words   |  5 Pages Although from the same artist group, these Impressionists originated from backgrounds that seemed worlds apart. Claude Monet, known as the â€Å"Master Impressionist† varied the themes in his artwork more than any other artist did. Monet’s work â€Å"Impression Sunrise†, of which the term â€Å"Impressionist† originates also gives rise to the title â€Å"Master Impressionist†. Edgar Degas started his career as an artist with nothing in common with Monet but the era in which they lived. From themes to brushstrokesRead MoreThe Impressionist Period : The Impressionists Techniques Developed During The Late 1800s1678 Words   |  7 PagesThe Impressionist period describes a group of painters living in Paris France between approximately 1867 and 1886. Although the Impressionists acquired their name in 1874, the Impressionists techniques developed during the late 1860s. This group of painters was differentiated by breaking away from the strict academic thoughts on painting, liberating themselves from the rules and traditions of the painters of the time. Impressionist focused less on achieving perfectly finished and realistic worksRead MoreEssay on The Romantic Era a.k.a. the Enlightment Era649 Words   |  3 PagesThe romantic era was mostly considered the enlightenment era because it brought change to the way a person would look at nature and themselves. This changed how people imagined things. By the end of the 19th century the romantic era was started. Many artisans took this change to make literature, music, and poetry more emotional and self-embodiment. During this time period artists became famous and inspired many people with their works. Caspar David Friedrich was a famous artist who lived from 1774-1840Read MoreLes Demoiselles D Avignon Vs The Starry Night970 Words   |  4 Pages(Jirat-Wasiutynski 659). This painting is well known due to the fact that it is easy to relate to, as most people have seen the night sky over-looking their city. Van Gogh could have been considered an Impressionist in his time, although his techniques were more distinct than those of other impressionists during his time allowing him to stand out. He used lines that were â€Å"expressive† and methods of applying paint with body known an â€Å"impasto†, which eventually became sort of an autograph for van GoghRead MoreThe Child s Bath, By Mary Cassatt1425 Words   |  6 Pagesway to suppress secrets, emotions, and desires within an individual s mind. The Child’s Bath, by Mary Cassatt, is one such painting that brings you to experience the powerful emotion of a mother’s love. Mary Stevenson Cassatt was an American impressionist painter. Cassatt is most remembered for her noteworthy paintings that portray special moments captured between a mother and her child. Cassatt stated, â€Å"I love to paint children. They are natural and truthful.† This quote is ironic to me becauseRead MoreElisabeth Condon’s Nocturne vs. Vincent van Gogh’s The Starry Night1393 Words   |  6 Pagesor surrounding them in circular forms appearing almost like an aura of energy. The artist of Nocturne, Elisabeth Condon, was heavily influenced by the places she has visited. Her own craft of improvisational paint pouring combined with the influence of Eastern art, specifically Chinese scrolls, helps to create the unique presence that each painting holds. â€Å"Her paintings, collages and drawings use improvisational pours of paint, sketchbook drawings and digital projections to establish idiosyncratic

Tuesday, December 17, 2019

My Seven Habits Profile Self Scoring System - 843 Words

The results of my Seven Habits Profile self-scoring system indicates that I scored relatively high on 8 of the nine categories with one category listed as good. The sores for each of the nine categories were well balanced. The results of my scores indicate that I am a strong leader and in line with the seven habits effectiveness. My leadership ability creates an environment of clarity, fairness and inclusion. The Seven Habits Profile provided me with an overview of my leadership skillset and the measure of my ability to be an effective leader. My scores were balanced but it did give me a view of areas that I can improve. I am the type of leader that cares about the employees and but at the same time I am focus on the mission, objectives and goals of the department, customers we serve and the institution that employs me. Having the blue print and understanding of the Seven Habit Profile will make me an effective leader. According to the results of the Seven Habits Profile, I scored â€Å"very good† on the following categories: Be Proactive, Begin with the end in Mind, and Synergize. I scored just above â€Å"Good† on the following categories: Emotional Bank Account, Life Balance, Thin Win-Win, Seek First to Understand, Sharpen the Saw, and Put First Things First. My scores were similar but there were a few categories that stand out both in positive and in areas where I see potential for improvement. Be Proactive I practice and coach my staff to stay focus on whatShow MoreRelatedC2092527 Words   |  11 PagesKamen-Kannel Table of Contents Reflection on Seven Habits Profile 3 Personal Leadership Strengths 4 Personal Leadership Weaknesses 5 Recommendation for Personal Leadership 6 S.M.A.R.T Goals 6 Specific Actions 7 References 8 Reflection on Seven Habits Profile – A After completing the Seven Habits profile, I reviewed my results from the completed profile form. The profile was pretty true to form in how I look at life whether it be, business, or life goals and my end vision for how I would like thingsRead MoreThesis-Customer Service9955 Words   |  40 Pages70% of Mang Inasal amounting to P3 billion. Mang Inasal is the fastest growing barbeque fast food chain, serving chicken, pork barbeque and other Filipino favorites. Currently, there are 445 branches nationwide and with over 10,000 employees system wide. Mang Inasal is doing its share in alleviating the unemployment burden of the country. The presence of every Mang Inasal in a certain area provides not only employment but also opportunities to community members including suppliers of kalamansiRead More25 Activities for Customer Service Excellence16252 Words   |  66 Pages........................ 117 21. The ABCs of Customer Service................................................................. 127 Part 5—Achieving Results................................................................................. 133 22. Self-Fulfilling Prophecies .......................................................................... 135 23. Word Games............................................................................................... 139 24. Winning and Losing with theRead MoreDeveloping Management Skills404131 Words   |  1617 PagesRiver, New Jersey 07458. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions DepartmentRead MoreImpact of Work Life Balance on Motivation of Employees in It Industry12005 Words   |  49 PagesIndustry has been done under my supervision by Sukriti Singh, Shaily Saini, Varun Krishna of MBA IV semester (2011-2013). SIGNATURE Name of students 1. Sukriti Singh 2. Shaily Saini 3. Varun Krishna ACKNOWLEDGEMENT If words are considered as a symbol of approval and token of appreciation then let the words play the heralding role expressing my gratitude. I am indebted to my project guide, for her supportRead MoreReport on time management, SWOT analysis, learning styles and essay and report writing7192 Words   |  29 Pagesstupidity with money Get frustrated when losing control Financially vulnerable Opportunities Threats Good job Job provides opportunities Opportunity to work to help toward debt May be funded by a Trust fund Create a good life with my partner Possibility to marry my partner Living alone successfully while partner travels with the Armed Forces Advance well at work Work towards a degree Possibility of having help from the hardship fund Work toward a better credit rating Falling behind due toRead MoreIce Cream Competitive Analysis23288 Words   |  94 Pagesand (ii) to get data that are important for my analysis. Furthermore, I conducted a field research in an attempt to understand consumer habits, tastes and price sensitivity when it comes to ice cream. Moreover, I went through relevant literature about marketing strategy and case studies of international ice cream brands in order to get an idea of how a successful ice cream company operates abroad. It was obvious from the findings I got from my management research that this is a company thatRead More2006 Arroyo Case Study31910 Words   |  128 Pages†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ i Organization Chart †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xi 2006 Application Form †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xii Glossary of Terms and Abbreviations †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xiv Preface: Organizational Profile P.1 P.2 Organizational Description †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xviii Organizational Challenges †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xxi Category 1—Leadership 1.1 1.2 Senior Leadership †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Governance and Social Responsibilities†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Read More2006 Arroyo Case Study31910 Words   |  128 PagesCertification Form †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ i Organization Chart †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xi 2006 Application Form †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xii Glossary of Terms and Abbreviations †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xiv Preface: Organizational Profile P.1 P.2 Organizational Description †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xviii Organizational Challenges †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ xxi Category 1—Leadership 1.1 1.2 Senior Leadership †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Governance and Social Responsibilities†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Read MoreImportance Of Relationship Marketing32123 Words   |  129 Pagescertify that SHRIYA MEHROTRA, student of MBA 4th semester Reg. No. 04VWCM6117 of our Institute has completed his Dissertation report on the topic â€Å"Customer Relationship Management and Importance of Relationship marketing In the Banking Sector†, under my guidance, and that no part of this report has been submitted for the award of any other Degree or Diploma to any other Board or University. Date: Place: